Effective Date: June 22, 2026

Our Privacy Practices

As a customer or user of WesTel Systems services, we want you to understand how we handle your personal information.

This Privacy Notice explains what information we collect, how we use it, and your rights.

This policy applies to:
– Customers who use our services
– Visitors to our website

“Personally identifiable information” means information that can identify you as an individual. It does not include general information that cannot be linked to you.

Information We Collect

We collect personal information only as needed to provide our services and operate our business.

Information You Provide:
– Name, address, phone number, and email
– Payment information (credit card or bank account)
– Identification information when setting up service

Service-Related Information:
– Services you subscribe to
– Billing and account records
– Customer service interactions
– Equipment and device information
– General service usage information

Website and Technical Information:
– Internet (IP) address
– Browser and device information
– Pages viewed and time spent on the site
– Date and time of access

We may also use cookies or similar tools to better understand how visitors use our website and improve their experience.

Use of Your Information

We use your information to run our business and provide you with service, including:
– Providing and maintaining your services
– Billing and payment processing
– Customer support
– Improving services and network performance
– Informing you about new or updated services
– Protecting against fraud or unauthorized use
– Meeting legal and regulatory requirements

We will not use your personal information for unrelated purposes without your consent.

Sharing Your Information

We treat your personal information as confidential.

We may share your information only when necessary, including:
– With trusted partners who help us provide services (such as billing or technical support)
– With affiliates as part of normal business operations
– When required by law, court order, or legal process
– To protect our customers, employees, or property
– In the event of a business transaction (such as a merger or sale)

We do not sell your personal information.

Customer Proprietary Network Information (CPNI)

As a telecommunications provider, we are required to protect certain information about your service, known as Customer Proprietary Network Information (CPNI).

This includes information about:
– The type and amount of services you use
– How your services are configured

We use this information only as allowed by law, including:
– Providing your services
– Improving service quality
– Offering related services

You have the right to limit how your CPNI is used for marketing. To make a request, please contact us.

Disclosure Required by Law

We may be required to share your information to comply with legal requests such as subpoenas, court orders, or other legal processes.

When permitted, we will attempt to notify you and give you the opportunity to respond.

Maintaining Your Information

We keep your personal information only as long as necessary to:
– Provide services
– Meet legal, tax, and business requirements

When information is no longer needed, we securely dispose of it.

Access to Your Information

You have the right to review your personal information.

If you would like to access, update, or correct your information, please contact our office. We will work with you to ensure your information is accurate.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality and understand how visitors use the site.

You can adjust your browser settings to limit or disable cookies. Some website features may not function properly if cookies are disabled.

Children’s Privacy

Our services and website are not intended for children under 13.

We do not knowingly collect personal information from children without parental consent. If this occurs, we will delete the information.

Third-Party Websites

Our website may include links to other websites.

WesTel Systems is not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

Violations or Concerns

If you believe your privacy rights have been violated, please contact us. We will take prompt steps to address your concerns.

You may also have additional rights under federal or state law.

Changes to This Notice

We may update this Privacy Notice at any time.

Any changes will be posted on our website. Continued use of our services means you accept those changes.

Contact Information

WesTel Systems
012 E 3rd St
Remsen, IA 51050
Phone: 712-786-1181
Website: WesTelSystems.com