Mailbox Features
Multiple Greetings
You may record up to nine different greetings and select the active greeting. For example, with this feature, you can record a regular greeting and an ‘out of office’ greeting.
Out Dial (Transfer to Another Number)
This allows the caller listening to a Voice Mail greeting to transfer to another local pre-programmed number. Example: “Leave a message or press zero to be connected to my office phone”.
Out Dial Administration
Allows you to manage your own Out Dial number. You simply call the Voice Mail administration number and access the setting within your mailbox setup.
Spanish Prompts
You can choose either the English or Spanish language for your phone interface (applies to menus and prompts that you hear). Selection is made the first time you log into your voice mailbox but can be changed at a later time.
Distribution Lists
Allows you to forward or send messages to a distribution list. The system supports up to 99 lists per Voice Mail customer.
Automatically Forward Message to Distribution List
Allows you to configure your mailbox to automatically forward all voice mail messages to a distribution list. Every message left in the voice mailbox will forward upon receipt.
Manage Lists via telephone You can conveniently manage your private Voice Mail distribution lists via telephone interface.
Recording Messages (Caller)
Busy Greeting
If a call is forwarded to Voice Mail because the line is busy, the system announces, “The party you have reached is on the phone” before playing your custom greeting.
Edit Message
Edit Message allows the calling party to listen to their message, re-record their message, append to the end of their message or to cancel the message. After the custom greeting callers will hear, “When you are finished recording, press # for further options or simply hang up”.
Message Tagging
When leaving messages, callers have the option to tag their message as:
Urgent – Message will be played to you first (before other regular messages).
Private – Message cannot be forwarded.
Acknowledge – When the message is retrieved, notification is sent back to the caller.
Record Message for Future Delivery
You have the option to record a message and schedule it for future delivery.
Retrieving Messages (Subscriber)
Envelope First
Envelope data refers to the date and time of a recorded message and the Directory Number of the calling party. This information plays the envelope data before the message.
Announce Caller
The announcement of the calling party’s Directory Number.
Full Mailbox Warning
Notifies you when your mailbox is full and warns that new messages will not be recorded until messages have been deleted from the mailbox.
Reply to Message
You can reply to a message directly to a mailbox without having to phone the person who left the message.
Message Forwarding w/ Introduction
When you forward a message, this feature allows you to record an introduction to the message before it is sent to another mailbox or to a distribution list.
Send/Forward Message to Multiple Mailboxes
Allows you to send or forward messages to multiple mailboxes at one time.
Undelete Messages
When you delete a voice message using the telephone, it will not be permanently deleted until the session is closed. While retrieving messages, you can “undelete” a message by returning to the main menu, playing the message again, and then saving the message.
Message Notification Features
Daily Notification
You can program a phone number and time for the system to notify you if you have received new Voice Mail messages.
Pager/Phone Notification
This allows you to receive notification via pager or another phone of all voice messages, or just those marked “urgent” (Voice Mail subscriber’s option).
Continuous Paging
The Voice Mail system will continuously page you three times until all new messages have been retrieved.
Sequential Notification
Allows you to configure your service to attempt to notify a series of phone numbers when you receive new messages.
Edit Sequential Pagers
Subscribers using the sequential notification feature can change their numbers using the telephone interface.
System Features
Auto Login
This allows you to call the Voice Mail system from the phone subscribed to Voice Mail and NOT be prompted for your mailbox number and password. You can enable or disable the feature.
Message Waiting Indication
Stutter dial-tone or message waiting lamps will be activated when a new message is left for you on the voice mail system.
Force User Password Change
You must change your password the first time you log into your voice mailbox but it can be changed at a later time.
Express Messaging xxx-5901
Allows you to call xxx-5901 where you can leave messages specifically for any mailbox without ringing their phone. When calls are received at the Express Messaging number, the service prompts the caller to enter the mailbox they want to leave a message for.
Optional Service Compatibilities
Date & Time
You can select an announcement of the current date and time.