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Troubleshooting

If you have trouble enjoying your Internet, try these troubleshooting tips.

Make sure your equipment is capable of surfing the web

  • Are you plugged in to power and phone lines? Are all the cords connected from the modem, tower and monitor?
  • Have you ran a virus scan?
  • Have you ran a spy-ware scan?

Are your settings correct?

  • Do you have a pop-up blocker on? Some websites will not work if you are blocking pop-up windows.
  • After you check all of your settings, it is a good idea to restart your computer. This seems to fix a lot of problems automatically.

Were you on the Internet AND got Disconnected?

One cause for frequent disconnects is a setting in Outlook Express email program. Check your settings to see if this is the problem.

  1. Open Outlook Express
  2. Click TOOLS - and then OPTIONS
  3. On the CONNECTIONS tab remove any check mark next to "Hang up after Sending and Receiving"
  4. Click APPLY and OK to save changes

If you are still having trouble, call the Internet Help Desk at 866-937-8350 or email at support@WesTelSystems.com

Help is available 24-hours a day, 7 days a week. Calls are answered within 3 minutes.

How do I set up WesTel email on my portable device?

The following instructions are a step by step process to set up your Wes Tel Systems’ Midlands.net email address on your portable devices. The first set of directions are for those with Apple products, and the second is for those with Android devices.

For Apple Devices (iPad, iPhone, iPod, etc.)

  1. Tap the settings icon
  2. Tap on Mail, Contacts, Calendars
  3. Tap on Add Account
  4. Tap on Other
  5. Tap on Add Mail Account
  6. Enter this information
    1. Name: Enter your name as you would like it to appear in the “from” field of your outgoing messages
    2. Email Address: Enter  your full email address (john@midlands.net)
    3. Password: Enter your email password
    4. Description: You can add an email description if you would like (WesTel Systems Account)
  7. Tap POP tab
  8. Tap Incoming Mail Server
  9. Enter this information
    1. pop3.midlands.net
    2. User Name: Enter your email address (john@midlands.net)
    3. Password: Enter your email password
  10. Scroll down to Outgoing Mail Server and Enter this information
    1. Host Name: smtp.midlands.net
    2. User Name: Enter your email (john@midlands.net)
    3. Password: Enter your email password
  11. Tap Save
  12. If a screen comes up that says “Do you want to try setting up the account with SSL?” Tap no
  13. Tap Save
  14. Tap on your email account
  15. Tap SMTP
  16. Tap on Primary Server box
  17. Tap on the button with the Use SSL to turn it off
  18. Tap the advanced box
  19. Tap on the button with the Use SSL to turn it off
  20. Make sure the Server port is 110, if not please enter it
  21. Tap the name you have given the account tab in the upper left to go back
  22. Tap the mail tab in the upper left corner to go back to your mail settings
  23. Push the home button to finish

For Android Devices (LG Lucid 4G, HTC Droid Incredible, Samsung Galaxy, Sony Tablet, Nook Color, etc.)

  1. From the Home screen, tap the Application button.
  2. Tap the Email icon.
  3. If this is the first time you are setting up email on your phone, enter this information
    1. Your full midlands.net email address (john@midlands.net)
    2. Your email password
  4. Tap Next
  5. If you have setup any email previously on your phone
    1. Menu button
    2. tap the Add Account button
      1. Enter your full midlands.net email address (john@midlands.net)
      2. Enter your Password
    3. Tap Next.
  6. Enter the following Incoming Mail Server information in the spaces provided. 
    1. Username: Enter your email username (john@midlands.net)
    2. Password: Enter your email account password.
    3. POP server: Enter pop3.midlands.net.
    4. Port - Enter 995
  7. Tap Next.
  8. Enter the following Outgoing Mail Server information in the spaces provided.
    1. SMTP server - Enter smtp.midlands.net
    2. Port
      1. 587 for TLS
      2. 465 for SSL
      3. Note:  If you choose SSL it must be ON.
  9. Tap Next.
  10. Tap Finish.
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