Troubleshooting
If you have trouble enjoying your Internet, try these troubleshooting tips.
Make sure your equipment is capable of surfing the web
- Are you plugged in to power and phone lines? Are all the cords connected from the modem, tower and monitor?
- Have you ran a virus scan?
- Have you ran a spy-ware scan?
Are your settings correct?
- Do you have a pop-up blocker on? Some websites will not work if you are blocking pop-up windows.
- After you check all of your settings, it is a good idea to restart your computer. This seems to fix a lot of problems automatically.
Were you on the Internet by got Disconnected?
One cause for frequent disconnects is a setting in Outlook Express email program. Check your settings to see if this is the problem.
- Open Outlook Express
- Click TOOLS - and then OPTIONS
- On the CONNECTIONS tab remove any check mark next to "Hang up after Sending and Receiving"
- Click APPLY and OK to save changes
If you are still having trouble, call the Internet Help Desk at 866-937-8350 or email at support@WesTelSystems.com
Help is available 24-hours a day, 7 days a week. Calls are answered within 3 minutes.
