If you experience trouble with your telephone, before requesting repair, please test your inside equipment. These tests may save you time and money.
You may want to add line maintenance to your service for a fee. If the trouble is found to be with your inside wiring or equipment, you may be charged for the service call.
Step #1: Are your phones hung up properly?
Step #2: Are you having problems with more than one phone?
Step #3: Take the phone outside to the protector. Use a screwdriver to open the cover. You will see a modular telephone plug – unplug the plug from the jack and plug in the phone. If you get dial tone when the phone is plugged in at the protector, the problem may be in the wiring inside the house or with a phone.
Step #4: Try unplugging all phones, answering machines or other devices plugged into telephone jacks in your house. Do you have an answering machine or cordless phone? Be sure to unplug all phones both at the electrical outlet and at the phone jack. When all phones are unplugged, plug them back in one at a time to check for dial tone. Try the phone in a different telephone jack.
If you have tried all of the above steps and it still does not work, please keep in mind the problem could be the phone itself. If possible try a different phone and repeat steps 3 and 4.